Refund policy
Refund Policy
We want you to feel confident ordering from Cushla. This policy explains when an item may be returned and how we handle refunds, exchanges, defects, damage, and cancellations. Your rights under applicable consumer law are not limited by this policy.
30-day change-of-mind returns
You may request a change-of-mind return within 30 days after delivery. To qualify, the item must be unused, unwashed, in its original condition, and returned with its original packaging and proof of purchase. Because pillows, bedding, sleepwear, and other soft goods come into close contact with the body, opened or used items cannot be returned for change-of-mind hygiene reasons. This restriction does not apply to a factory or manufacturing defect, damage on arrival, an incorrect item, a recall, or any return right provided by law.
Start a return before sending anything
Email Jonathan@hushykids.ca with your order number, the item you wish to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, include clear photos of the item, packaging, and shipping label when possible. Wait for return instructions before mailing the item. Returns sent without authorization may be delayed or refused where permitted by law. Do not send returns to the mailing address shown on this policy unless we specifically direct you to do so.
Return shipping
For an ordinary change-of-mind return, you are responsible for return shipping and any loss or damage in return transit. We recommend using tracked service. Original shipping charges are not refundable unless required by law. If we confirm that an item was defective, damaged on arrival, or incorrect, we will provide a reasonable remedy and cover reasonable return shipping when a return is required.
Items that cannot be returned
- Opened or used pillows, bedding, sleepwear, covers, or other soft goods returned for change of mind
- Washed, worn, stained, altered, or damaged items when the condition is not caused by a factory or manufacturing defect
- Gift cards
- Items marked final sale before purchase, except where return rights apply by law
Inspection and refund timing
We will inspect an authorized return after it arrives and tell you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit. If a deduction is permitted by law because an item was returned incomplete or in a condition beyond reasonable inspection, we will explain it.
Factory defects, damage, or incorrect items
Inspect your order on arrival and promptly report damage, missing parts, or an incorrect item. Report a factory or manufacturing defect even after the 30-day change-of-mind period; that deadline and the unopened-item rule do not apply to confirmed defects. After review, we will offer a replacement, repair, refund, or other remedy as appropriate or required by law. Keep the item and packaging until instructed.
Exchanges
For the fastest exchange, request a return and place a new order after the return is approved. If the issue is our error or a confirmed defect, contact us first so we can arrange the appropriate remedy without requiring a duplicate purchase where reasonably possible.
Order cancellations and changes
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change after fulfilment begins. If the order has shipped, the return rules above apply. A preorder may be cancelled before shipment unless a clearly disclosed restriction applies and is lawful. We will honour any additional cancellation right required by applicable law.
Late or missing refunds
If we have confirmed a refund but it has not appeared, first check with your bank or card provider. If the expected processing time has passed, email us and include your order number. Do not send payment-card details by email.
Gifts
Refunds normally go to the original payment method. If an item was marked as a gift, contact us to discuss whether store credit or an exchange is available. Proof of purchase is required.
Contact us
Email: Jonathan@hushykids.ca. Mailing address: Cushla / 1940524 Alberta Ltd., carrying on business as Hushy Kids Comfort & Co., PO Box 6246, Bonnyville, Alberta T9N 2G8, Canada. Do not mail a return to the address above unless Cushla has provided return instructions.