Shipping policy
Shipping Policy
Where we ship
Cushla ships to eligible addresses in Canada. We do not offer international shipping at launch. Any location restrictions will be shown at checkout.
Processing time
In-stock orders are normally prepared for shipment within 2–4 business days after payment is approved. Business days exclude weekends and statutory holidays in Alberta. Processing may take longer during launches, promotions, severe weather, or unusually high order volumes. We will communicate a material delay when reasonably possible.
Preorders and backorders
Preorder and backorder items are not ready to ship immediately. The product page or order confirmation will show an estimated shipping period. Estimates may change because of manufacturing, safety testing, freight, customs, or other supply-chain events. If a material delay occurs, we will provide an update and explain available options, including any cancellation or refund right required by law. If an order combines in-stock and preorder items, we may hold the order until all items are ready or ship it in separate packages. Any applicable arrangement will be shown at checkout or communicated before shipment.
Shipping charges and taxes
Available shipping methods, charges, and estimated delivery times are displayed at checkout before you submit the order. Applicable taxes are also shown at checkout. We do not add customs duties to Canadian orders.
Delivery estimates
Carrier delivery times begin after an order ships. They are estimates, not guarantees, unless the checkout service expressly says otherwise. Weather, remote-location service, carrier disruptions, holidays, and other events outside our control may cause delay.
Tracking
If tracking is available, we will send it to the email address used for the order. Tracking may take time to activate after the carrier receives the package.
Correct shipping information
You are responsible for entering a complete and accurate shipping address, including unit number and postal code. Contact us immediately if you notice an error. We cannot guarantee a change after fulfilment begins and are not responsible for delay or loss caused by incorrect information you supplied, except where law requires otherwise.
Post office boxes and remote addresses
Available delivery methods depend on the address and carrier shown at checkout. Some carriers cannot deliver to a post office box. If a selected method is unavailable, we may contact you for a street address or offer another option. Additional transit time may apply to remote locations.
Multiple packages
Items in one order may arrive separately. If we split a shipment, we will provide available tracking for each package and will not charge additional shipping unless you agreed to it.
Delivered but not received
If tracking shows delivered but you cannot find the package, check the delivery location, household members, neighbours, community mailbox, parcel locker, and any carrier notice. Then contact the carrier and email us promptly with your order number. We will help review the shipment, but replacement or refund depends on the circumstances, carrier findings, and applicable law.
Lost or damaged shipments
If a shipment is lost in transit or arrives damaged, email us promptly. For damage, keep all packaging and send clear photos when possible. We may need your cooperation with a carrier claim. We will provide a replacement, refund, or other remedy where appropriate or required by law.
Refused, unclaimed, or returned packages
If a package is returned because it was refused, unclaimed, or addressed incorrectly, we will contact you. Where permitted by law, reshipping charges may apply. If a refund is approved, original shipping charges and carrier return fees may be deducted unless the return resulted from our error or the law requires otherwise.
Contact us
Email: Jonathan@hushykids.ca. Mailing address: Cushla / 1940524 Alberta Ltd., carrying on business as Hushy Kids Comfort & Co., PO Box 6246, Bonnyville, Alberta T9N 2G8, Canada.